Customer Service

Shipping & Delivery

Caroline Hill ships all orders via UPS or USPS shipping.  Online orders will be shipped within 1-3 business days from the day you placed your order. Shipping charges start at $14 but vary depending on the size and shipping address of your order. 


Privacy & Security

Please see the Caroline Hill privacy policy


Returns & Replacements

  1. All claims must be made within 10 days.  Claims must be emailed to
  2. Customers can choose for a claimed item to be replaced, if replacement is available, or a credit on file.
  3. Items are eligible for replacement if:
    1. Item is defective upon arrival.
    2. Item breaks on the store floor within 7 business days of receiving merchandise.
  4. No returns will be accepted without seller’s authorization.
  5. If goods are approved for return, the purchaser will receive a credit on file. The credit will be applied to your next order. Customer is responsible for return shipping.


Caroline Hill Clothing Line Return Policy

Items from the Caroline Hill Clothing Line can only be returned for credit if there are damaged or flawed pieces.